Privacy Policy

1. Introduction

CrewNest is a product of 1001545511 ONTARIO LIMITED, operating as Kinetic Labs ("CrewNest," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service CRM platform.

By using CrewNest, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address (via Clerk authentication)
• Business name and contact information
• Profile picture (if provided)

2.2 Business Data

To provide our services, we store:

• Customer information (names, addresses, phone numbers, emails)
• Job and scheduling data
• Estimates, invoices, and contracts
• Team member information
• Property measurements and photos

2.3 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card numbers. Stripe's privacy policy applies to payment data.

2.4 Communication Data

If you use our SMS features (powered by Twilio), we store message content and metadata to enable business communications with your customers.

When a customer separately opts in to CrewNest service-related text messages, we record the consent choice, time, and source. Consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for help.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

2.5 Usage Data

We automatically collect information about how you use CrewNest, including pages visited, features used, and device information.

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process transactions and send related information
• Send administrative emails (account updates, security alerts)
• Respond to customer support requests
• Improve our platform and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

We use trusted third-party services to operate CrewNest:

• Clerk - Authentication and user management
• Stripe - Payment processing
• Twilio - SMS messaging
• Resend - Transactional emails
• Google Maps - Satellite imagery and geocoding
• Turso - Database hosting

Each service has its own privacy policy governing the data they process on our behalf.

5. Data Security

We implement appropriate security measures including:

• Encryption in transit (HTTPS/TLS)
• Secure authentication via Clerk
• Role-based access controls
• Regular security audits

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies and session replay tools, including Microsoft Clarity, to understand how users interact with our platform. You can control cookies through your browser settings.

9. Children's Privacy

CrewNest is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: