A change order is a formal modification to an existing estimate or work order that adjusts the scope, price, or timeline of a job. Change orders are triggered when the technician discovers additional work needed on-site or when the customer requests additions or modifications. Documenting change orders prevents disputes about what was agreed upon and protects both the business and the customer.
While pressure washing a driveway, the technician finds oil stains that require a pre-treatment chemical. They create a change order adding $75 for stain treatment, the customer approves it via text, and the adjusted total flows to the invoice.
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