A work order is a document that authorizes and describes a specific job to be performed. It includes the customer's information, service address, job description, required materials, assigned technician, and scheduled date. Work orders serve as the operational backbone of field service operations, flowing from estimate approval through job completion to invoice generation.
When a homeowner approves a deck staining estimate, the office manager creates a work order with the approved scope, assigns it to a crew, and schedules it for the following Thursday.
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