Geofencing creates a virtual boundary around a geographic area — typically a job site or service territory — that triggers an action when a crew member's device enters or exits that boundary. In field service, geofencing automates clock-in/clock-out, verifies technician presence at a job site, sends arrival notifications to customers, and prevents time theft. Geofences are usually configured as a radius (100-500 feet) around a property address.
When a technician's phone enters the 200-foot geofence around a customer's property, the system automatically logs their arrival time, sends the customer an 'our crew has arrived' text, and starts the job timer.
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