Mobile workforce management refers to the systems and practices used to coordinate employees who perform their work at various locations away from a central office. It encompasses scheduling, dispatching, real-time communication, GPS tracking, time tracking, and performance monitoring — all accessible from mobile devices. The goal is to give field workers everything they need on their phone while giving managers visibility into what is happening in the field.
A cleaning company manager opens the mobile workforce dashboard and sees that 3 crews are on-site at jobs, 1 crew is in transit, and 1 crew finished early. She reassigns the early crew to a last-minute request that just came in.
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