Dispatch is the act of assigning and sending a technician or crew to a specific job site. In field service, dispatching involves matching the right person (skills, location, availability) to the right job and communicating the assignment with all necessary details. Modern dispatch systems show real-time crew locations, job status, and allow one-tap reassignment when plans change.
A plumbing company receives an emergency call for a burst pipe. The dispatcher sees which technician is closest and available, assigns the job, and the technician receives the address and customer details on their phone within seconds.
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