Field service management (FSM) is the coordination of a company's resources — people, equipment, and information — deployed to locations outside the main office to perform service work. FSM software handles scheduling, dispatching, work orders, invoicing, and customer communication in a single platform. It replaces the patchwork of spreadsheets, texts, and paper forms that most small service businesses rely on.
A pressure washing company uses field service management software to assign morning routes, send automated appointment reminders, and generate invoices the moment a job is marked complete.
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